Privacy Policy

This Privacy Policy describes how glewel.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or shop from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. If you contact us for customer support, we may also collect additional information. Throughout this Privacy Policy, we refer to any information that uniquely identifies an individual (including the information below) as "personal information". For more information about what personal information we collect and why, please see the list below.

Device information

  • Examples of Personal Information collected: IP address, version of web browser, time zone, cookie information, what sites, search terms or products you view, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using log files, web beacons, cookies, pixels, or tags.
  • Disclosure for a business purpose: Shared with our processor Shopify.

Order information

Examples of Personal Information collected: name,  shipping address, billing address, payment information (including credit card numbers), phone number, and email address.

  • Source of collection:Collected from you.
  • Purpose of collection:To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Disclosure for a business purpose:Shared with our processor Shopify.

Customer support information

  • Examples of Personal Information collected:name, shipping address, billing address, payment information (including credit card numbers), phone number, and email address.
  • Source of collection:Collected from you.
  • Purpose of collection:To provide customer support.
  • Disclosure for a business purpose:

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example: 

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a search warrant, subpoenaor other lawful requestsfor information we receive, or to otherwise protect our rights.
  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy

BEHAVIOURAL ADVERTISING

As mentioned above, we use your Personal Information to provide you with marketing communications or targeted advertisements we believe may be interesting to you. For example:

  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

USING PERSONAL INFORMATION

We use your Personal Information to provide our services to you, which include: offering products for sale, processing payments, fulfillment or shipping of your order, and keeping you up to date on new products, services, and offers.

LAWFUL BASIS

If you are a resident of the European Economic Area (“EEA”), Pursuant to the General Data Protection Regulation (“GDPR”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To perform a task carried out in the public interest;
  • To protect your vital interests
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

RETENTION

We will retain your Personal Information for our records when you place an order through the Site unless and until you ask us to erase this information. Please see the ‘Your rights’ section below for more information on your right of erasure.

AUTOMATIC DECISION-MAKING

If you are a resident of the EEA, when that decision-making has a legal effect on you or otherwise significantly affects you, you have the right to object to processing based solely on automated decision-making (which includes profiling).

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

YOUR RIGHTS

GDPR

You have the right to access the Personal Information we hold about you if you are a resident of the EEA, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information at support-us@glewel.com.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

You have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’) if you are a resident of California, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. Please contact us through the contact information at support-us@glewel.com if you would like to exercise these rights.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address at support-us@glewel.com.

COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. We use a number of different cookies, including performance, functional, social media, advertising or content cookies. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.

We use the following cookies to optimize your experience on our Site and to provide our services.

COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE

Name

Function

_ab

Used in connection with access to admin

_secure_session_id

Used in connection with navigation through a storefront

Cart

Used in connection with shopping cart

cart_sig

Used in connection with checkout

cart_ts

Used in connection with checkout

checkout_token

Used in connection with checkout

secret

Used in connection with checkout

secure_customer_sig

Used in connection with customer login

storefront_digest

Used in connection with customer login

_shopify_u

Used to facilitate updating customer account information

 

REPORTING AND ANALYTICS

Name

Function

_tracking_consent

Tracking preferences

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

Shopify analytics

_shopify_fs

Shopify analytics

_shopify_s

Shopify analytics

_shopify_sa_p

Shopify analytics relating to marketing & referrals

_shopify_sa_t

Shopify analytics relating to marketing & referrals

_shopify_y

Shopify analytics

_y

Shopify analytics

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, you can find the browser’s controls in your browser’s “Tools” or “Preferences” menu to choose whether or not to accept cookies. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above. Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:

Email: help@glewel.com

Call: +1 888-559-3099 (PST: 10 AM - 5 PM) Monday~Friday